Terms and Conditions



Ticket Purchase and Booking Policy

Please be advised that purchasing a ticket/ booking a reservation constitutes a binding commitment to attend the scheduled public experience.

Arrival Guidelines

All participants are required to arrive at least 10 minutes prior to the scheduled start time of the event. Guests who arrive more than 15 minutes late shall not be permitted entry into a Xperience, and no exceptions will be made. Such guests will forfeit their tickets and must purchase new tickets for a subsequent event. Guests who arrive more than 15 minutes late to their Art Café session, may finish the amount of time that is remaining in the 2 hour session.

Late arrivals may disrupt the immersive Xperience for other participants, which precludes their admission.

Rescheduling Policy

Requests for rescheduling or modifications to reservations must be submitted at least 2 hours prior to the scheduled event by emailing tickets@artzowie.com. Rescheduling requests will not be taken over the phone. Failure to submit a timely request will result in the forfeiture of the original tickets/reservations, necessitating the purchase of new reservations/tickets. A rescheduling fee of $15 will be applied for each reservation/ticket that is rescheduled. Rescheduling requests submitted after the scheduled event date will be deemed invalid and will not be accommodated.

All rescheduling requests must be directed to tickets@artzowie.com. Requests must include the desired new date for the reserved booking. Participants are permitted to reschedule only once. All reserved bookings must take place within 30 days of the originally scheduled event. Any accumulated credits will be forfeited if the reserved booking is not scheduled within this 30-day period. When requesting a reschedule, please refer to the public calendar for available dates.

REMINDER & REMINDER & REMINDER! PLEASE ALLOW PLENTY OF TRAVEL TIME TO COMPENSATE FOR HEAVY TRAFFIC, PARKING, AND TRANSIT DELAYS. DOORS CLOSE 15 MINUTES AFTER THE XPERIENCE STARTS AND ENTRY WILL BE DENIED.

Cancellation Policy

In the event of inclement weather, including severe snow or rain, Art Zowie reserves the right to determine whether to cancel the scheduled event. If the event is canceled due to adverse weather conditions, a credit will be issued for future events, as no refunds will be provided. All credits must be utilized within thirty (30) days of the originally scheduled event. Please note that no credit will be issued for guests who do not attend due to weather conditions if the event proceeds as scheduled. Art Zowie will notify all registered guests promptly should an event be canceled due to weather.

If Art Zowie must cancel an event for reasons other than weather-related issues, a full refund will be issued to the purchaser.

NO REFUNDS WILL BE ISSUED.

Please be advised that the sculptures utilized in "SCULPTING IN THE DARK" are NOT for take-home use; they are intended solely as tools for exploring the sense of touch, and they are not available for purchase.

Photo and Video Policy

Art Zowie will capture photographs throughout the public event. These photos may be utilized for Art Zowie’s advertising and promotional efforts, including external media sources. If you prefer not to have your photograph taken, please inform the staff at the beginning of the experience. While guests are permitted to take photos and short video clips, recording the entire event or significant portions thereof is strictly prohibited.

Private and Corporate events

Payment

Upon receipt of the invoice, the Organizer is required to pay a deposit of $700 to secure the requested date and time. The remaining balance must be settled no later than five (5) days prior to the scheduled event.

Cancellation by Organizer

The Organizer may cancel the Event by providing written notice to Art Zowie at least fifteen (15) days prior to the scheduled date. In such instances, Art Zowie shall refund the full amount of the paid deposit to the Organizer. Should the Organizer cancel the Event less than fifteen (15) days prior to the scheduled date, Art Zowie reserves the right to retain the entire deposit.

1. Rescheduling of Private Parties

Private parties may be rescheduled up to five (5) days before the scheduled date, subject to a rescheduling fee of one hundred fifty dollars ($150). If the Organizer fails to reschedule the Event at least five (5) days prior to the scheduled date, the Organizer forfeits the right to reschedule and shall lose the deposit. The final payment for the Event and any catering services must be made five (5) days prior to the scheduled date. All Events must be rescheduled within thirty (30) days of the original request date; failure to do so will result in the forfeiture of any credits.

2. Attendance and Refunds

In the event that any individual member of a party is unable to attend the Event, no refunds shall be issued unless the change is communicated at least fifteen (15) days prior to the scheduled date—this policy is absolute and without exceptions.

3. Credit for Future Events

Credit for future Events will be issued only if changes are made at least twenty-four (24) hours prior to the scheduled start time. No refunds will be issued. This credit is not applicable to catering and beverage package orders and may only be utilized for future private events occurring within ninety (90) days of the originally scheduled Event. A maximum credit of five (5) guests will be granted, contingent upon maintaining the required minimum of ten (10) guests for the rescheduled Event. The final headcount must be provided twenty-four (24) hours prior to the Event. Should additional guests need to be added, a revised invoice will be issued by Art Zowie

4. Discretion of Art Zowie

Art Zowie retains sole discretion to reschedule private parties after the five (5) day notice period. Art Zowie shall not be liable for issuing refunds in the event of illness (including COVID-19) or injury if cancellation occurs within fifteen (15) days of the scheduled date. In cases of inclement weather, including severe snow or rain, the determination to reschedule or cancel the Event is at the sole discretion of Art Zowie. No rescheduling fee shall apply if the change is initiated by Art Zowie.

5. Cancellation by Art Zowie

Art Zowie reserves the right to cancel the Event at any time prior to the scheduled date, provided that the Organizer receives prior written notice of such cancellation. If Art Zowie cancels the Event for reasons other than nonpayment or breach of the agreement by the Organizer, Art Zowie shall either reschedule the Event or refund the total amount paid by the Organizer, at the Organizer’s discretion.

6. Rescheduling Timeline

Unless otherwise mutually agreed in writing (including via email), all rescheduled Events must occur within sixty (60) days of the original Event date. The Organizer shall forfeit any credits or deposits if the Event is not rescheduled within this sixty (60) day timeframe.

NOTICE: ART ZOWIE RESERVES THE RIGHT TO CANCEL A PRIVATE EVENT WITHOUT REFUNDING IF ATTENDEES SHOW UP HALF AN HOUR OR MORE PAST THE START OF THE EVENT. PLEASE SHOW UP ON TIME.

Photo & Video

Art Zowie reserves the right to capture photographs and videos during both public and private experiences for the purpose of creating a complimentary edited highlight video of the event. This video will not be publicly shared; instead, the Organizer will receive a private YouTube link that grants exclusive access to the video for those with the link.

The photographs and video recordings taken by Art Zowie during the event may be utilized for marketing purposes by both Art Zowie and the Organizer. This may include, but is not limited to, posting images along with captions or summaries of the event on social media platforms, internal or external websites, marketing materials, and presentations. Organizer may decline the taking of photos and videos.

While guests are permitted to take photographs and videos, recording the entirety of the event is strictly prohibited.

Mobile Events

Payment Terms

Upon issuance of an invoice, the Organizer is required to remit a deposit equating to 50% of the total cost to secure the requested date and time. The remaining balance must be paid no later than five (5) days prior to the scheduled event.

Cancellation and Rescheduling Policy Cancellation:

The Organizer may cancel the event by providing written notice to Art Zowie at least fifteen (15) days prior to the scheduled date. In such an instance, Art Zowie shall refund the full amount of the deposit. Should the cancellation occur within fifteen (15) days of the scheduled date, Art Zowie reserves the right to retain the entirety of the deposit.

Rescheduling:
Private parties may be rescheduled up to five (5) days prior to the scheduled date, subject to a rescheduling fee of $150. If the Organizer fails to reschedule the event at least five (5) days in advance, they shall forfeit the right to reschedule and will lose their deposit. The final payment remains due five (5) days before the event.

If any individual member of the party is unable to attend, no refunds will be issued if notice is not provided at least fifteen (15) days prior to the scheduled date—no exceptions shall be made. Credit for future events will be issued solely if changes are communicated at least twenty-four (24) hours before the scheduled start time of the event. A maximum credit for five (5) guests will be granted, contingent upon maintaining the required minimum of thirty (30) guests for the rescheduled event. The final headcount must be provided no later than twenty-four (24) hours before the event. Should additional guests be added, a revised invoice will be issued by Art Zowie.

Art Zowie reserves the discretion to reschedule private parties beyond the five (5) day notice period. Art Zowie shall not be liable for issuing refunds in cases of illness (including COVID-19) or injury if the cancellation occurs within fifteen (15) days of the scheduled date. In the event of inclement weather, including severe snow or rain conditions, Art Zowie shall determine whether to reschedule or cancel the event. No rescheduling fee will be charged if the change is initiated by Art Zowie. If Art Zowie cancels the event for reasons other than nonpayment or breach of contract by the Organizer, the Organizer shall have the option to either reschedule the event or receive a full refund.

Unless otherwise agreed upon in writing (including via email), all rescheduled events must occur within sixty (60) days of the original event date; failure to do so will result in the forfeiture of any credits or deposits.

Liability for Damages

Art Zowie shall not be held liable for any damages caused by attending guests, including but not limited to, paint on floors and furniture or damage to personal property. While Art Zowie staff will remove all supplies and properly dispose of waste associated with the activity, the organization shall not be responsible for cleaning or repairing the venue. The Organizer assumes full responsibility for any loss or damage to their property.

Travel Terms

Art Zowie shall charge a fee of $3.00 for every mile outside of Seattle. All bridge and road tolls shall be calculated and added to the invoice prior to the event. Overnight accommodation fees may apply to any venue located seventy-five (75) miles or more from our Seattle headquarters, with costs determined based on accommodation rates. An additional fee of $400 per travel day will apply for all events requiring overnight stays.

For events necessitating air travel, an additional fee of $800 per day shall apply, exclusive of airfare and accommodation. Additional travel-related fees may encompass, but are not limited to, travel time, transportation, staffing, meals, parking, and tolls. For further details, please refer to our Mobile Terms and Conditions. Certain experiences may incur additional equipment fees.

Art Zowie reserves the right to refuse entry to any venue deemed unsafe or non-compliant with local safety regulations. Should a staff member feel threatened or unsafe in any venue, Art Zowie reserves the right to terminate the experience immediately, with no refunds or credits issued.